FAQS

 1.How do I choose the correct size?

We suggest you follow the size chart of each item before making the order, and measure the hip, bust, waist and then choose the correct size.

 

 2.Is your size chart standard?

 Yes, our size chart is standard and you can measure your size according to the size guide and choose the correct size.

 3.Could the item be washed by machine?

 Not all items can be washed by machine, and we suggest you wash it by hand.

 4.Is the real color the same as the photo?

 Yes, but there is a slight color variation due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100%, we suggest that you try on clothes in a bright light.

 5.How long does it take for my order to ship?

When you place an order with tankiniskirt we will have to process the order first. Processing usually takes 1-3 business days for your order (while some items may need 6-10 business days). We will send you an email if the processing time takes longer than expected. Processing time is displayed on the product detail page and the shipping time doesn't include the processing time.

6. Is the shipping free and what shipping methods do you have?

 We offer free shipping For orders over US$69.00, you can enjoy free Standard Shipping.

7. Do you ship overnight?

 Sorry we don't have overnight shipping.

 8.There is no any tracking information about my order.

 Thanks for your patience. As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to update that info for you.

 9.How to track order?

 After shipping the order out, we will email you the tracking number and link. You can also login your user account, to track the order.

 10.I don’t have the tracking number and link.

 After shipping the order out, we will email you the tracking number and link. Sometime the email may go to the junk box. Please have a check. If you still not receive, you can contact our customer service.
Tip: we will email to the email that you input in shipping address.

 11.What happens if I am not in when it arrives?

 Signature may be necessary when the package is to be delivered, so it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

 12.Can I add borders around our product images?

 Yes, you can. You can also set image border colours.

 13.Are there any additional fees?

 That depends. Normally customers will not be charged of any additional fees via regular mail. However, due to increasingly strict customs inspection, sometimes customers may have to pay tariff. If there are any duties or fees due to customs inspections or any other fees you were charged, we can refund 50% of the tariffs, please keep the receipt of the payment and contact our customer service by logging in My Order and submitting a ticket.

 14.What payment methods do you have? And do you accept the cash?

 We accept PayPal and Credit card via PayPal at the moment. We don't accept the cash on delivery.

 15.Can I repurchase the canceled order?

 Yes, you can log in your account to repurchase the canceled order. But if the item was out of stock, you can't repurchase.

 16.Why I can’t pay for the order?

 We accept PayPal, Visa and MasterCard via PayPal. If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, you can contact our customer service.

 17.Why my payment was declined?

 
If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method. If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.

 18.What is your return policy?

 We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, you may request a return within 30 days after receiving your package. More information, you can check our return policy

 19.When will I get the refund?

 Our warehouse will verify the conditions of the return items within 7 business days upon the receipt.After the return verification is completed, we will process your refund immediately.When you receive a refund will depend on the refund method you choose when returning. Refund method: Payment Account It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.

 20.Could I get the full refund if I return the order?

 We will offer full refund on all items that have been returned in new condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment. Coupon codes cannot be refunded as monetary value and will be deducted from the total amount of the refund.

 21.IPR infringement

 Please contact our customer service if you have any copyright issues.